While we will do all we can to ensure your order is delivered on time, HOH cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
HOH is not responsible for lost, returned, or stolen packages.
If you would like special shipping within the U.S. please email us before you order. Once an item shows delivered with our tracking system you must contact your post office to find lost or stolen packages.
We do not ship on Sundays or holidays.
Returns
We know that not every purchase will fit & returns are sometimes needed. We are here to make your return process as easy as possible. After reviewing the return policy below, if you have any questions, please contact us via email at hoh.houseofholland@gmail.com
Returns and exchanges will be accepted within 15 days of receiving your order and all items are only eligible for store credit issued in the form of a gift card. Merchandise must be UNWORN, UNWASHED, FRAGRANCE FREE and UNALTERED with any applicable tags still attached.
In store purchase must have receipt or gift receipt present.
Original shipping fees are non-refundable and return shipping is the responsibility of the customer.
Return shipping to: 104 N. Main St. Greenwood, AR 72936
All items must be returned to us in their original condition with all original tags still attached. Unworn & unwashed. Smoke, deodorant and perfume free.
Shipping
While we will do all we can to ensure your order is delivered on time, HOH cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
HOH is not responsible for lost, returned, or stolen packages.
If you would like special shipping within the U.S. please email us before you order. Once an item shows delivered with our tracking system you must contact your post office to find lost or stolen packages.
We do not ship on Sundays or holidays.
For urgent requests please contact us at info@shop-hoh.com
Final Sale
The following items are FINAL SALE:
- Jewelry
- Sale Items
- Hair Accessories
Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.
Damaged/Defective Items:
Our team checks all items for any damages or defective areas before shipping them out to you, but we know we are human and sometimes make mistakes. So, if you happen to receive an item that is damaged or defective, this is for you!
- Damages must be reported to us prior to wearing the garment. Tags must still be attached.
- All reports must be made within 3 days of receiving your garment or it will not be accepted.
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Please contact us immediately at hoh.houseofholland@gmail.com and provide us with a picture of the damaged/defective area. Please include you first and last name and order number.
